Shadowtek's Online Store Solutions

Our Online Store Solutions have state of the art features standard in all of our packages, many more features can be added to the look of your site, but the mechanics will remain, most features can be enabled or disabled in your dashboard, our ecommerce solutions generally rank high in search engins beacause of how they are built, they can look any way you would like.

All of our clients have been extreamly happy to maintain and add products to their own sites after completion, most people have been very suprised at how easy it is to add products, categories and maintain their store following the simple instructions we provide... Of course there is our phone and email support as well. 

Shadowtek,

THANK YOU…..We have found our site has added to our sales, the backend dashboard is easy to use and i am getting faster and faster at adding products now, "its becoming second nature"
We love our site and never realised that we could have so much input into what we wanted, you were so patient with our changes.
Looking at a second store next year…..

Thanks again
Joan & Phill

Marketing Promotions and Tools Offering

Shadowteks online stores feature flexible pricing rules enable the efficient creation of a variety of promotions to increase conversion rates.
Coupled with powerful tools such as Up-Sells, Cross-Sells, and more to to increase Average Order Value, An Ecommerce suite of powerful Marketing Tools provide the functionality and ease-of-use to increase your online sales.

Flexible Coupons (pricing rules) with ability to restrict to stores, customer groups, time period, products, and categories. For example: Percent Discount | Fixed Amount Discount | Free Shipping | Buy x, get y free. | Buy x, get y with percent or fixed amount discount | Buy x, get free shipping on order | Buy x, get percent discount | Buy x, get fixed amount discount.
Catalog Promotional Pricing by percentage or fixed amount with ability to restrict to stores, categories, products
Free Shipping Option
Multi-Tier Pricing for quantity discounts
Bundled Products
Customer Group-specific pricing and group-specific tier pricing
Landing Page Tool for Campaigns
Search Engine Friendly URL's
URL Rewrites
Recently Viewed Products
Recently Compared Items
New Items Promotional Tool
Up-sells in Shopping Cart
Cross-sells on product pages
Send to a Friend for all visitors, or registered users only
Send Wishlist to a Friend by Email or RSS
RSS Feeds for New Products, New Specials and New Tags
Auto-generated Site Map
Google Site Map
Polls
Newsletter Management

Search Engine Optimization Offering  

Attract new customers with our  Search Engine Friendly(SEF) URL structure and SEO tools.
Built from the ground up to support SEO, our ecommerce soultion auto-generates SEF URL's, even down to the links in the Layered Navigation, sitemaps for search engine submission as well as for display on site, and a popular search terms page.
Gain further control by using our URL Rewrite tool to specify the exact structure of specific product pages, and take control over the Meta information using our intuitive administration interface.                       

100% Search Engine Friendly
Google Site Map
URL Rewrites give full control of URL's
Meta-information for products and categories
Auto-generated Site Map for display on site
Auto-Generated Popular Search Terms Page

Catalog Management

Manage the fully dynamic catalog via the intutive admistrative interface. The flexible catalog system includes various options for the display of items, while products can also be imported and exported for batch updates offline.
Our Core API allows for integration via web services with existing back-office systems to make the management of your online channel even more efficient.

Inventory Management with Backordered items, Minimum and Maximum quantities
Batch Import and Export of catalog
Batch Updates to products in admin panel
Google Base Integration
Simple, Configurable (e.g. size, color, etc.), Bundled and Grouped Products
Virtual Products
Downloadable/Digital Products
Customer Personalized Products - upload text for embroidery, monogramming, etc.

Tax Rates per location, customer group and product type
Attribute Sets for quick product creation of different item types
Create Store-specific attributes on the fly
Media Manager with automatic image resizing and watermarking
Advanced Pricing Rules and support for Special Prices (see marketing tools)
Search Results rewrites and redirects
Approve, Edit and Delete Product Tags
Approve, Edit and Delete Product Reviews
RSS feed for Low Inventory Alerts

Product Browsing

Our flexible merchandising engine allows for product catalogs to be set up to support your business and the up-sell, cross-sell and related items increase average order values.

Multiple Images Per Product
Product Image Zoom-in Capability
Product Reviews
Related Products
Stock Availability
Multi-Tier Pricing Upsell
Product Option Selection
Grouped Products View
Add to Wishlist
Send to a Friend with Email

International Support

Magento is a fully global platform, allowing for the expansion of business or simply offering multiple versions of your site to meet the specific needs of customers.
Translated into over 60 languages and supporting multiple currencies, taxes and payment methods, Magento allows for full internationalization of your online channel.

Multi-Lingual
Support for Multiple Currencies
Tax rate support
Includes support for WEEE/DEEE in EU
Localization
Configurable List of Allowed Countries for:
Site Registration
Shipping Destination Addresses with ability to specify per shipping method
Billing Addresses with ability to specify per payment method

Shipping

Flexible offerings allow Magento to be tailored to the way you ship. Display real-time carrier rates, with support for account specific rates, flat or table rates to your customers.
Free shipping discounts can be created for order amounts, or as part of specific marketing promotions, and the ability for customers to ship items in an order to multiple addresses is sure to increase sales of gift purchases.

Shipping Offering

Integrated for real-time shipping rates from:
UPS, UPS XML (account rates), FedEx (account rates), USPS and DHL
Shipping to multiple addresses in one order
On-site order tracking from customer accounts
Multiple shipments per order
Ability to specify allowed destination countries per method
Flat rate shipping per order
Flat rate shipping per item
Free Shipping
Table rates for weight and destination
Table rates for product sub-totals and destination
Table rates for number of items and destination

Customer Service

Increase customer satisfaction with the self-service and backend tools included in Magento. Customers can access feature-rich accounts to view order statuses and receive tracking information directly on the site, as well as submit requests via the contact us form.
Customer Service agents are able to view customer account information, including not only the order history, but also items in customers' shopping carts and wishlists, to effectively answer questions and complete orders for customers via the Call Center dashboard.

Customer Service Offering

Contact Us form
Feature-rich Customer Accounts
Order History with Status Updates
Order Tracking from Account
Forgot Password Email from front-end and administration panel
Order and Account Update Emails
Customizable Order Emails
Create and Edit Orders from the Admin Panel

Order Management

View orders, create invoice/receipt and shipment records for Sales Orders and issue Credit Memos (refunds) for customers.
Customers can re-order previous orders from their account, while administrator users are able to view full order histories and create orders in the backend.

Order Management Offering

View, edit, create and fulfill orders from admin panel.
Create one or multiple invoices, shipments and credit memos per order to allow for split fulfillment
Print invoices and packing slips
Call Center (phone) order creation
Includes ability to create new customer, or select existing customer and view shopping cart, wishlist, last ordered items, and compared products list, as well as select addresses, give discounts and assign custom prices
Create re-orders for customers from administration panel.
Email Notifications of Orders
RSS feed of New Orders

Analytics and Reporting

Magento's included reporting suite provides visibility into the store performance to enable actionable changes to react to your customers needs, and out of the box integrations with Google Analytics and Website Optimizer allow for further insight into store performance and the ability to run A/B and Multi-Variate tests.

Full Analytics and Reporting Offering

Integrated with Google Analytics
Admin Dashboard for Report Overview
Sales Report
RSS feed for New Orders
Tax Report
Abandoned Shopping Cart Report
Best Viewed Products Report
Best Purchased Products Report
Low Stock Report
Search Terms Report
Product Reviews Report
RSS feed for New Reviews
Tags Report
RSS feed for New Tags
Coupon Usage Report
Total Sales Invoiced
Total Sales Refunded
Best Customers Report by Total and Number of Orders

Site Management

Magento's usable interface allows for efficient management of your online channel. Manage multiple stores from one administration panel, including the ability to manage localized/international versions of your sites.
Magento's one-click upgrade process allows for seamless upgrades to new Magento version, while the Web Services API and pre-packaged integrations allow Magento to fit the way you do business.

Site Management Offering

Control multiple websites and stores from one Administration Panel with ability to share as much or as little information as needed
Multi-Lingual
Support for localization
Support for multiple currencies
Administration Permission System Roles and Users
Web Services API for easy integration between Magento and any third-party application
Flexible tax rate management with support for US and International markets
Fully 100% customizable design using templates
Customer Groups
One-Click Upgrades
Content Management System for Informational Pages
Google Website Optimizer Integration for A/B and Multivariate Testing

Catalog Browsing

Magento's robust feature-set and flexible frontend templating allow for highly usable sites with 100% customizability.
Features such as Layered Navigation, Product Comparison and Reviews & Ratings allow customers to find the product right for them.

Full Catalog Browsing Offering

Private Sales including Events, Invitations and Category access permissions  
Category View and Purchase permissions per on customer group (limited catalog access)  
Layered / Faceted Navigation for filtering of products in Categories
Layered / Faceted Navigation for filtering of products in Search Results
Static Block tool to create category landing pages
Ability to assign designs on category and product level (unique design per product/category)
Configurable search with auto-suggested terms
Recently viewed products
Product comparisons
Recently compared products
Cross-sells, Up-sells and Related Items
Popular Search Terms Cloud
Filter by Product Tags
Product Reviews
Product listing in grid or list format
Breadcrumbs

Checkout

Guest Checkout, an intuitive and efficeient one-page checkout process and the ability to integrate with a variety of payment gateways and alternative payment methods makes the Magento Checkout process a breeze for your customers.
Allow customers to ship items to multiple addresses, input gift messages and more, all in a secure checkout process.

Checkout Offering

One-Page Checkout
SSL security support for orders on both front-end and back-end
Shipping to multiple addresses in one order
Checkout without account/Guest Checkout
Shopping Cart with tax and shipping estimates
Checkout with account to use address book
Option to create account at beginning of checkout
Accept gift messages per order and per item
Saved Shopping Carts with configurable expiration time

Payment

Magento is integrated with a variety of major payment gateways out of the box, as well as alternative payment methods from PayPal, Amazon and Google.
Customers can also pay via check/money order, or purchase order and additional payment extensions are available through Magento Connect.

Payment Offering

Customer Store Credits
Configurable to authorize and charge, or authorize only and charge on creation of invoices
Integrated with Amazon Payments (Checkout by Amazon and Amazon Simple Pay)
Integrated with multiple PayPal gateways:
Website Payments Standard, Website Payments Pro (Express and Direct), Website Payments Pro UK (Express and Direct), and PayPal PayFlow Pro
Gift Certificates/Cards (Physical and Virtual)
Integrated with Authorize.net
Integrated with Google Checkout (Level 2)
Saved Credit Card method for offline payments
Accept Checks/Money Orders
Accept Purchase Orders

Customer Accounts

Beyond Customer Self Service, Accounts offer your customers the ability to save items to a wishlist and share with friends and family, access and edit their contact information and address book, and view their Ratings & Reviews and Product Tags.

Customer Accounts Offering

Order status and history
Re-orders from account
Recently ordered items
Downloadable Products
Address Book with unlimited addresses
Default Billing and Shipping addresses
Wishlist with ability to add comments
Email or Send RSS feed of Wishlist
Newsletter Subscription management
Product Reviews submitted
Product Tags submitted
Account Dashboard for overview of: recent orders, personal information, newsletter subscription status, primary billing address, primary shipping address, shopping cart, wishlist, recently ordered items, recently reviews and recent tags