Support Ticket Management System for WordPress

Support Ticket Management System for WordPress

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Convert your WordPress into Fully Functional Support Ticket Help Management System and assist your prospects like a Pro.

Plugin Demo:

Front End Demo: Click Here for Front end demo
Client Account:-     Username: consumer     Password: demo
Agent Account:-     Username: agent     Password: demo

Back End Demo: Click Here for Back end demo
Backend Account:-     Username: demo     Password: demo

Features:

Advanced Ticket Management

Manage your consumer’s assist requests like a professional utilizing this ticket administration system. This plugin is inbuilt a fashion that any firm no matter how small or large can use it.

Create Unlimited Agent Accounts

Create limitless variety of brokers, Agent directors and agent teams with none restrictions and further bills. No must pay on per agent foundation to all of the expensives assist desk companies.

Graphical Representation

Represent all of the studies and information graphically and analyse your companies like a professional. Various statistics relating to tickets, brokers, teams, feedbacks, rankings, purchasers and so forth. may be view graphically with this plugin.

Create Agent Groups

Manage your brokers by creating agent teams. Agent Groups may be mapped with ticket subjects. Ticekts may be assigned to agent teams or group admins for simpler ticket allocation. Make teams of various deparments and map them with ticket subjects for sooner and simpler ticket processing. You can achieve this way more with this function.

User Feedback Module

Once a ticket is solved, you may ship a e-mail to your person, asking for suggestions on the assist obtained. The person can go away a score and suggestions remark.

Email Notifications

Various e-mail notifications are despatched straight from the plugin at numerous phases of ticket. Email notifications are despatched each to web site admin and ticket creator at numerous factors of interactions. All the emails despatched may be configured from the plugin settings panel.

Automatically Assign Agents

You can robotically assign brokers as quickly because the tickets are created and thus save lot of time and trouble. Agents may be assigned robotically utilizing numerous strategies as per your organization or product requirement. You can select to assign ticket to any agent, agent group, agent admin or group admin as per your wants. You may even assign tickets in loop order or can assign ticket with agent with lowest variety of tickets. This means you may divide work simply and equally amongst your brokers. You may even map ticket subject with agent teams and assign based mostly on chosen ticket subject. There is a few way more this function can do to make your life straightforward whereas managing tickets.

User Login & Registration Module

Any person can register, login and reset password out of your web site utilizing this module. Proper e-mail verification is finished earlier than activating person account. A consumer or agent each can handle their tickets after login on web site.

Multi Level Ticket subject administration

All the tickets created are categorized by a subject. You can create subjects in multi degree heirarchy. Topics may be mapped with agent teams and may thus serving to in auto assign tickets based mostly on subjects.

Map Agent Groups & Ticket subjects

Map ticket subject with agent teams and auto assign tickets to agent teams based mostly on chosen ticket subject. This helps in assigning the tickets to your brokers quick and precisely. You can handle and save rather a lot a time and trouble utilizing the module.

Multilingual – Translation Ready

This plugin may be translated in any lanaguage. Proper translation information in .po and .mo format are included within the package deal. You can translate the plugin in any language of your want.

Multisite Compatible

This plugin is multisite appropriate. It can put in individually on every web site in your multisite community.

Ticket Listing and Sorting

The ticket itemizing module helps in detailed view of all tickets in a single place. Tickets may be sorted based mostly on numerous columns in ascending and descending order.

Client can reply straight from his/her Email account

Your purchasers can straight reply to the ticket from the e-mail itself, with out visiting the web site. Ticket Comment / reply may be performed from the location in addition to from e-mail. IMAP settings are configured on this plugin and replies may be fetched out of your e-mail account. Moreover e-mail attachments may be fetched and saved together with remark in your web site.

Auto Close Tickets

Solved tickets may be marked as closed robotically after a sure time period. Time may be configured from plugin settings panel.

FAQ module

There is an inbuilt FAQ (often requested questions) module built-in on this plugin. You can create query and solutions associated to your product or web site and show them to any customer in your web site. In case if the person will not be capable of finding correct reply he/she is in search of from this FAQ part, then he/she will create a brand new ticket asking for assist in your web site.

Various User Roles

Various person roles are built-in on this plugin for higher categorization and person administration. Client, Agents, Agent Admins are completely different person roles that may be assigned to a person. Agent group admin can be managed after creating an agent group.

IMAP integration

This plugin additionally comes with a function to obtain e-mail reply as ticket feedback. Means a ticket creator can reply to a e-mail and will probably be saved as remark within the system.You can configure your e-mail account IMAP settings securely on this plugin.

Detailed Documentation

Very effectively developed and detailed documentation is included within the package deal. All the options and steps are with correct screenshots. In case of any doubts, you may all the time go to the documentation.

Timely and Professional Support

We present skilled and high quality buyer assist with this plugin. You can all the time contact us for any additional inquiry or queries.

Updates:

Version 1.1 – 03rd June 2018

  • UPDATE: Under tickets > meta field – disabled developer mode
  • SOLVED: Login Form all the time displayed on prime of web page subject
  • SOLVED: Menu disappearing subject on assist ticket settings tab in admin panel
  • UPDATE: Multisite compatibility examined on a community
  • UPDATE: Demo content material file to create pages with all shortcodes generated once more.

Version 1.zero – Initial Release – 20 May 18

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